Frequently Asked Questions

Find answers to common questions about PhIX, our platform, and how to get started with secure incident reporting.

General

Registration & Setup

Reporting Incidents

Data & Privacy

Analytics & Reports

Technical Support

Still Have Questions?

Our support team is here to help. Contact us for personalized assistance with any questions about PhIX.

Email Support

phix@pharmasafe.ca

Phone Support

1-888 581-9008

Documentation

User guides & tutorials

Contact Support Get Started

Frequently Asked Questions

General

What is PhIX?

Who can use PhIX?

How does PhIX ensure anonymity?

Registration & Setup

How do I register my pharmacy?

What information do I need to register?

How long does registration take?

Can I add multiple users to my pharmacy?

Reporting Incidents

What types of incidents should I report?

How do I report an incident?

Can I edit or delete incident reports?

How long does it take to submit a report?

Data & Privacy

How is my data protected?

Who can see my incident reports?

Is my information shared with regulatory bodies?

How long is data stored?

Analytics & Reports

What analytics are available?

Can I generate reports for my pharmacy?

How often are analytics updated?

Technical Support

What if I forget my password?

Can I access PhIX on mobile devices?

What browsers are supported?

How do I get technical support?

Still Have Questions?

Email Support

Phone Support

Documentation